You will receive your merchandise within 3-10 business days upon shipment. We can’t always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will notify you of the situation via email or phone.
At this time, we do not ship internationally. Extra shipping charges will apply to Alaska and Hawaii.
Returns and/or exchanges must be made within 30 days of the original purchase date, unless otherwise specified in writing by Turquoise Butterfly. Items for return will only be accepted if they are in the same condition as when they were sold, unless there is a manufacturer’s defect. The merchandise must be accompanied with a receipt and with all tags attached. You will need to ship your returned or exchanged merchandise prepaid and insured with the package securely wrapped. Shipping and handling on returned merchandise is non-refundable.
Send returns and exchanges to:Turquoise Butterfly
Attention: Returns Department
149 E. Alameda Street
Santa Fe, NM 87501
Cancellation / Return / Exchange Policy
All sales are final. We will accept returns for exchange only, no refunds. Turquoise Butterfly will not be responsible for shipping charges on returned or exchanged items. All items must be paid for in full prior to items being shipped. Turquoise Butterfly is not responsible for issues arising from third party shippers or claims of damaged goods during shipping, if shipment is insured by a third party. All breakable items (ie – pottery) will be insured with our third party shipper.