That being said, if you don't love your jewelry, & you're looking to return or exchange your order for whatever reason, we're here to help! We offer returns and exchanges within 30 days of purchase. You can return your product for store credit, a different size, a different product (of equal or lesser value), or a refund to the original payment method. Due to hygiene reasons, earring sales are final, they are not eligible for returns. Repairs are accepted, message us here if you need earring repair.

REPAIRS

Conditions of Return:

• Returned items must be returned unused, in the same condition that you received it and in the original product packaging
• Returned items must have no visible signs of wear and use
• Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If not in original condition up to 25% restock fee may be applied dependent on the amount of wear and tear on the piece.

Exceptions:

• Clearance/On Sale items & Mystery Boxes are final sale and cannot be returned or exchanged
• Any Custom Sizes, Custom Orders & Gift cards
• All earrings - due to sanitary reasons

To initiate a return or exchange, please complete the following steps:

• Email info@blackbirdandsagestudio.com or use the contact form stating you would like to exchange or return the item and include your order number
• If approved, a return shipping label will be sent via email to the email address that we have on file for you.
• Print out the shipping label & whenever possible, use the original packaging & return the item in its original condition.
• Once your return is received and inspected and is approved, then your refund will be processed minus any return and subsequent shipping costs incurred by Blackbird & Sage Studio. The default return shipping fee is $8.
• Your credit (minus the return shipping fee) will automatically be applied to your credit card or original method of payment, within 5 business days of the package's return.
• If the item is not returned in its original condition, the buyer is also responsible for any loss in value.

There are certain situations where only partial or no refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to my error.
• Any item that is returned more than 30 days after delivery.
• Any item that is returned of your own cognizance without any prior communication with me.

Sale items  

Only regular priced items may be refunded, unfortunately discounted or sale items cannot be refunded.

Exchanges  

I will replace items if they are defective or damaged in any way. I also offer a one time size exchange if you find you buy a piece that does not fit perfectly.

Late or missing refunds 

Depending on your bank it may take up to 7 - 10 business days for your refund. If you haven’t received a refund yet:

• First check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact me at info@blackbirdandsagestudio.com or through the contact form