Snake Toddler Hoodie — Gender Neutral Sweatshirt

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at gian@fierceandsweet.com. Please note that returns will need to be sent to the following address: 22 Pinon Doblado, Santa Fe, NM 87508

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gian@fierceandsweet.com.

Damages and issues — Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items — Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges — The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period — If merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason. Your item must be in the same condition as received, unworn or unused, with tags and original packaging, along with receipt or proof of purchase.

Refunds — We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we've approved your return, please contact us at gian@fierceandsweet.com.